I often experience an issue where the device won’t power on, no matter how long I hold the power button. The only way to wake it up is by connecting it to the charger, even when the battery is already at 100%.
Hello, I am so sorry to hear about the issues you’re having. It sounds like you may have received a defective unit. We maintain very high quality control standards, but occasionally a faulty device can slip through.
Please reach out to help@omi.me with this situation and e-mail used to order, so we can arrange for a replacement.
Just got my Omi’s. Left then charging so I came back to try it, it connected, updated, then stop working. Keeps a white light and won’t turn off neither vibrate. Anyway to reboot it? I have already tried the 20s holy to reboot.
Tks
L1 Support Team - Omi AI
•
Feb 19
Hello, sorry about that. Can you try these steps?
1) Remove Omi from the charger (important).
2) Force reboot: press + hold the button for 60 seconds straight, then release.
3) Wait 15 seconds.
4) Power on: press + hold 10 seconds, then release.
5) If it still shows solid white / won’t respond: leave it off the charger until the battery fully dies (LED turns off), then charge and try steps 2–4 again.
If that doesn’t fix it, email help@omi.me with your order # + a short video of the white LED.
I have a problem with my Omi device — the circular gray collar.
I left it charging, and the red light stays on. When I press the button once, nothing happens; when I hold it down, it still does nothing — the red light just remains on continuously.
The app I have installed is Omi AI version 1.0.74 (440) on a Vivo V2203 — Android 12.
The app works fine, but it can’t connect to the Omi device.
It seems like the device is stuck. What should I do?
Francis Louwagie
•
Oct 20, 2025
I have the same issue.
After 2 days of using charged same as usual. Now the light stays red connection is lost. I have it up hanging on the wall waiting for the red light drain out the battery and hopefully recharge after that maybe works again.
This is two days old. I left charging all night. All working fine, but in morning the lights are off and everything is unresponsive on or off charger. We have verified the charger is not the issue. Need help.
If not, just reply with the email address tied to your account so I can take a closer look. If it turns out the device is defective, we’ll confirm it and walk you through the replacement options.
It just turns on 15 seconds later shuts down... Fully charged at 100 % updated anyone have ideas?
L1 Support Team - Omi AI
•
Jan 22
Thanks for flagging this. I’ve shared it with our dev team to investigate.
Can you share please: - are you using an omi device? which one - are you on latest app and firmware versions? Check in the bottom of settings page and Settings > Device > Firmware
I've noticed that my device disconnects randomly, a lot. And if I don't notice it, I end up with like, several hours of recorded conversations stored on the device and a dead battery. I still have an 18 hour “conversation” saved to the device that I can't hope to transfer off. I'll have to pull the sd card and handle that manually. But yeah, the frequent disconnections seem to be associated with significant battery drain.
rcusick12
•
Jun 19, 2025
my omi kills my phone battery when it is connected, even if it isn’t recording.
Aarav Garg
•
Jul 26, 2025
@Nathan Sudds there’s multiple posts about battery related issues, can u merge all of them somehow?
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Comments20
L1 Support Team - Omi AI
Feb 5
Hello, I am so sorry to hear about the issues you’re having. It sounds like you may have received a defective unit. We maintain very high quality control standards, but occasionally a faulty device can slip through.
Please reach out to help@omi.me with this situation and e-mail used to order, so we can arrange for a replacement.
Marcos Antonio Laurindo Dal Piaz
Feb 25
•Merged request
•1 vote
Won’t turn off
Just got my Omi’s. Left then charging so I came back to try it, it connected, updated, then stop working. Keeps a white light and won’t turn off neither vibrate. Anyway to reboot it? I have already tried the 20s holy to reboot.
Tks
L1 Support Team - Omi AI
Feb 19
Hello, sorry about that. Can you try these steps?
1) Remove Omi from the charger (important).
2) Force reboot: press + hold the button for 60 seconds straight, then release.
3) Wait 15 seconds.
4) Power on: press + hold 10 seconds, then release.
5) If it still shows solid white / won’t respond: leave it off the charger until the battery fully dies (LED turns off), then charge and try steps 2–4 again.
If that doesn’t fix it, email help@omi.me with your order # + a short video of the white LED.
Carlos Manzano
Feb 25
•Merged request
•2 votes
“Omi collar connection and power issue”
Hello,
I have a problem with my Omi device — the circular gray collar.
I left it charging, and the red light stays on. When I press the button once, nothing happens; when I hold it down, it still does nothing — the red light just remains on continuously.
The app I have installed is Omi AI version 1.0.74 (440) on a Vivo V2203 — Android 12.
The app works fine, but it can’t connect to the Omi device.
It seems like the device is stuck. What should I do?
Francis Louwagie
Oct 20, 2025
I have the same issue.
After 2 days of using charged same as usual. Now the light stays red connection is lost. I have it up hanging on the wall waiting for the red light drain out the battery and hopefully recharge after that maybe works again.
Have you done anything that helps?
All help welcome
L1 Support Team - Omi AI
Feb 24
Fixed a few days after reported.
An Anonymous User
Feb 25
•Merged request
•1 vote
Charged all night, now deal and unresponsive
This is two days old. I left charging all night. All working fine, but in morning the lights are off and everything is unresponsive on or off charger. We have verified the charger is not the issue. Need help.
L1 Support Team - Omi AI
Dec 28, 2025
Hello, thanks for reaching out. Could you please try these troubleshooting steps:
https://help.omi.me/en/articles/13154278-omi-necklace-issues
Please let me know if that fixes it.
If not, just reply with the email address tied to your account so I can take a closer look. If it turns out the device is defective, we’ll confirm it and walk you through the replacement options.
Kyal Patterson
Feb 25
•Merged request
So my device will not stay on.
It just turns on 15 seconds later shuts down... Fully charged at 100 % updated anyone have ideas?
L1 Support Team - Omi AI
Jan 22
Thanks for flagging this. I’ve shared it with our dev team to investigate.
Can you share please:
- are you using an omi device? which one
- are you on latest app and firmware versions? Check in the bottom of settings page and Settings > Device > Firmware
Erwin McFarlane
Feb 25
•Merged request
•1 vote
New update on 1/31/2026 to fix power on and off issues. Now it won't let of with the squeeze of the button.
Erwin McFarlane
Feb 1
*now it won't power off
L1 Support Team - Omi AI
Feb 5
Happy to help! Reach us anytime if you need further help.
Winter Corvus
Feb 25
•Merged request
•12 votes
Devkit2 Battery Drain when Disconnected
Phone: Pixel 9 Pro
I've noticed that my device disconnects randomly, a lot. And if I don't notice it, I end up with like, several hours of recorded conversations stored on the device and a dead battery. I still have an 18 hour “conversation” saved to the device that I can't hope to transfer off. I'll have to pull the sd card and handle that manually. But yeah, the frequent disconnections seem to be associated with significant battery drain.
rcusick12
Jun 19, 2025
my omi kills my phone battery when it is connected, even if it isn’t recording.
Aarav Garg
Jul 26, 2025
@Nathan Sudds there’s multiple posts about battery related issues, can u merge all of them somehow?