Charged all night, now deal and unresponsive
This is two days old. I left charging all night. All working fine, but in morning the lights are off and everything is unresponsive on or off charger. We have verified the charger is not the issue. Need help.
This request was merged into another request
Comments1
L1 Support Team - Omi AI
Dec 28, 2025
Hello, thanks for reaching out. Could you please try these troubleshooting steps:
https://help.omi.me/en/articles/13154278-omi-necklace-issues
Please let me know if that fixes it.
If not, just reply with the email address tied to your account so I can take a closer look. If it turns out the device is defective, we’ll confirm it and walk you through the replacement options.