How to request refund
My device is completely broken. I can't use it. I wrote in a chat about constant pink color, and it's not responding to any pressing. I would like to refund it
My device is completely broken. I can't use it. I wrote in a chat about constant pink color, and it's not responding to any pressing. I would like to refund it
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Comments2
Tent kung
Jun 21
ระบบหักเงินทันทีหลังจากกดเชื่อมต่อบัญชีวอลเล็ท โดยยังไม่ได้กดยืนยันยอดเงินหรือแพ็กเกจ (Unintentional purchase after direct wallet binding) ต้องการแจ้งขอเงินคืนเต็มจำนวน
L1 Support Team - Omi AI
Mar 4
Sorry to hear that. For refunds and defective device issues, contact the support team directly at help@omi.me
Include your order number, evidence (videos) and a description of the issue (constant pink LED, unresponsive to button presses). They should get back to you within 24-48 hours.