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How to request refund

My device is completely broken. I can't use it. I wrote in a chat about constant pink color, and it's not responding to any pressing. I would like to refund it

Status: Completed2 comments

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Comments2

  • Tent kung

    •

    Jun 21

    ระบบหักเงินทันทีหลังจากกดเชื่อมต่อบัญชีวอลเล็ท โดยยังไม่ได้กดยืนยันยอดเงินหรือแพ็กเกจ (Unintentional purchase after direct wallet binding) ต้องการแจ้งขอเงินคืนเต็มจำนวน

  • L1 Support Team - Omi AI

    •

    Mar 4

    Sorry to hear that. For refunds and defective device issues, contact the support team directly at help@omi.me

    Include your order number, evidence (videos) and a description of the issue (constant pink LED, unresponsive to button presses). They should get back to you within 24-48 hours.