Paid subscription removed
Hello OMI Team,
I have an active unlimited subscription, but today the app is showing that I am on a basic plan. Please resolve this as soon as possible. In addition, I expect credit for the days I am unable to use the device due to this issue.
Thank you.
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Comments9
Leonardo Herrera
Oct 2, 2025
•Merged request
Problem with monthly minutes not credited and omi app features blocked
I'm letting you know that I was expecting to receive the 1,200-minute credit for the basic plan today, as I activated my Omi account on August 15th and haven't received it yet. I'm reviewing how Omi works to decide whether to pay for the unlimited plan.
I followed the reset instructions and it didn't work.
I look forward to your help.
ab7661@hotmail.com
Oct 2, 2025
•Merged request
•2 votes
Paid subscription removed
Hello, I'm trying to get my annual unlimited subscription reactivated. My subscription was removed after several days after purchase. Can someone help with this?
Nguyễn Ngọc Thịnh
Sep 26, 2025
Hey, I just checked, and you are still on the unlimited plan. Please attach your omi app’s screenshot to help us understand more about your case.
—-
{
"title": "Annual",
"price_string": "$16/mo",
"description": "Save 20% with annual billing.",
"interval": "year",
"unit_amount": 19999,
"is_active": true
}
—-
Nathan Sudds
Oct 2, 2025
@ab7661@hotmail.com Please let us know if you saw this message if it’s resolved for you. Thanks!
ab7661@hotmail.com
Sep 24, 2025
I'm having the same subscription problem, but I haven't gotten a response yet. I hope they give me a credit and a fast response to date.
Mohammed Mohsin
Sep 27, 2025
Pls check the app again, it should have been resolved
Mohammed Mohsin
Sep 22, 2025
Hi @Jason Smith, fixed the issue, can you pls check again? Also I’ve extended the subscription to include additional days
Jason Smith
Sep 23, 2025
Hi @Mohammed Mohsin yes thank you it is working again. I appreciate the quick response.
Jason Smith
Sep 22, 2025
Here is proof of my purchase.