Transcription Stuck: 0 of 503 Server Jobs Completed

My Omi transcription appears to be stuck.

Current status:

• Omi device: Disconnected

• Pending on Omi: 0 seconds

• Pending on this phone: 0 seconds

• Transcribing on Omi: 1 hour 17 minutes

• Audio files: 503

• Server jobs completed: 0 / 503

• Firmware: Unknown

None of the 503 server jobs have been completed.

Could you please investigate why the transcription is not progressing and advise how to resolve this without losing any recordings?

Thank you.