Hello, that’s good news, Subbhash. Don’t hesitate to contact us if you come across any other issues. We’re here to help.
Dr. Subbhash k Reeddy
•
Feb 7
Hi good morning
Tried the method as described above. It’s not working. Thank you
L1 Support Team - Omi AI
•
Feb 7
It sounds like you may have a defective unit. We maintain very high quality control standards, but occasionally a faulty device can slip through. Please reach out to help@omi.me with this situation and e-mail used to order, so we can arrange for a replacement.
L1 Support Team - Omi AI
•
Feb 6
Hello, I apologize for the inconvenience; this is not how Omi should work. Could you please provide more details? Did it ever work? Did you update to the latest firmware? Is your app updated?
Also ensure that the device is charged and try the new power on/off method: click on Omi and hold it for about 5 seconds.
Let me know if this helps. If not, we will investigate further.
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Comments5
Dr. Subbhash k Reeddy
Feb 7
Now its working.
L1 Support Team - Omi AI
Feb 9
Hello, that’s good news, Subbhash. Don’t hesitate to contact us if you come across any other issues. We’re here to help.
Dr. Subbhash k Reeddy
Feb 7
Hi good morning
Tried the method as described above. It’s not working. Thank you
L1 Support Team - Omi AI
Feb 7
It sounds like you may have a defective unit. We maintain very high quality control standards, but occasionally a faulty device can slip through. Please reach out to help@omi.me with this situation and e-mail used to order, so we can arrange for a replacement.
L1 Support Team - Omi AI
Feb 6
Hello, I apologize for the inconvenience; this is not how Omi should work. Could you please provide more details? Did it ever work? Did you update to the latest firmware? Is your app updated?
Also ensure that the device is charged and try the new power on/off method: click on Omi and hold it for about 5 seconds.
Let me know if this helps. If not, we will investigate further.