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The device won't start when I press it.

Bugs & ErrorsHigh PriorityOmi CV1 Device

The device won't start when I press it. Before I could start it by putting it on the charger but I tried to update it and it stalled and now the device won't start at all.... It's been unreliable from the start but now it getting very bad… and frustrating.

Posted by Wen Rolland ·
Status: Completed1 comment

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Comments1

  • L1 Support Team - Omi AI

    •

    Feb 27

    Hey, the recent firmware update changed the power button behavior: it's no longer a single click. You now need to press and hold the button for about 5 seconds to turn it on or off (you'll feel a vibration when it powers on/off). Here's what to try:

    1. Press and hold for 3+ seconds — not a quick tap, hold it until you feel a buzz or see an LED

    2. Leave it on the charger for 30+ minutes first — the stalled update may have drained the battery completely

    3. Check for any LED while charging — any light (green, red, alternating) means the device is alive. No light at all could mean a hardware issue or a completely dead battery

    4. Try a different charging position — make sure the pogo pins on the dock are lined up properly with the device

    If it still won't respond after a full charge + long press, the stalled OTA may have corrupted the firmware. Contact help@omi.me and let them know the update stalled and the device won't power on, they can help with recovery or a replacement.