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Sync not working

Bugs & ErrorsiOSOmi CV1 DeviceHigh Priority

So I have the latest firmware (3.0.17) on the device and the latest version (1.0.532) of the app installed on my iPhone, yet it is still not syncing and processing. Incredibly frustrating for a device that was working great just a couple of weeks ago.

Posted by Glenn Morrison ·
1 comment

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Comments1

  • Aryan

    Team•

    Oct 4

    Hi @Glenn Morrison , I’m sorry syncing stopped after it had been working. Are you still seeing this issue? If so, please don’t reset the pendant, reinstall Omi, or clear offline recordings while audio may still be waiting to sync.

    Could you check Offline Sync and tell us whether it shows recordings as pending, failed, or synced? Do the missing recordings appear there but not in Conversations? Please also share your current Omi app and firmware versions, iOS version, and the approximate time of one affected recording. A screenshot of the sync status would help please hide any private content.

    That will help us tell whether the failure is transferring audio to the phone or processing it afterward, and investigate without putting the recordings at risk.