Starred transcripts vanishing
Yesterday evening at 9:22pm & 9:23pm respectively, I starred ⭐ a transcript and today that transcript is missing.
I can still see the audio recordings for those specified timeframes but the transcript is completely gone and I never deleted or removed it in any way.
This was an important transcript because it was proof of another more serious bug regarding privacy around the Omi Pendant CV1 not remembering mute/pause settings upon Bluetooth disconnection/drop-outs.
I consider this to be high priority because the deletion of transcripts,without the user expressly doing so, can lead to the loss of important data.
Additionally, adding the ability to re-process recordings back to transcripts would be a valuable tool.
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Comments3
L1 Support Team - Omi AI
Feb 24
Hello, thanks for reaching out. I couldn’t reproduce the issue from my side, starring conversations should work.
Could you try these steps:
Confirm the correct way to view your starred conversations: → Home tab → tap the Starred filter tab at the top of your conversation feed. This shows only conversations you've starred.
Check if it was auto-discarded:
→ Gear icon (top of Home) → Profile → Conversation Display → toggle on "Show Discarded Conversations" → go back to your feed and look for it
Make sure filters aren't hiding it:
→ On the Home tab, tap "All" in the filter tabs at the top to clear any active filters
Confirm starring actually saves:
→ Star a different conversation → force-close and reopen the app → check if the star persisted
Check conversation length:
→ If the audio recording still exists, tap it. Very short recordings (a few seconds) can get auto-discarded before the star protects them.
Show short conversations: → Gear icon (top of Home) → Profile → Conversation Display → toggle on "Show Short Conversations" (you can also adjust the threshold for what counts as "short" below that toggle)
Let me know if any of these steps help you find it.
slysnake96
Feb 24
I have followed all your steps and am still unable to find the missing starred transcript.
I will attach screenshots to show what I can't explain.
As you can see in the screenshots, the starred transcript has vanished today and it was there yesterday.
In image #1 you can see my current starred transcript which is showing only the transcript I starred today and what prompted me to notice the missing transcript that I starred yesterday.
In images #2 and #3 Second youcan see a transcript called “Couple Discusses Handling Their Pet's…” which appears in yesterday's screenshot and today’s screen shot.
In image #3 the very next transcript above theone called “Couple Discusses Handling Their Pet's…” should be yesterday's starred transcript that now is missing when you look at image #2
Image #1
Image #2
Image #3
slysnake96
Feb 24
Never mind, you can close this as semi solved.
I figured out that even if you star a transcript, if that transcript is not long enough it will be hidden even with the star filter in use, if the user has hide short conversations enabled.
That however is still considered a bug in my opinion.
If a user adds a filter (such as a star), even to a short conversation, that conversation should always be shown even if it doesn't meet the length threshold.