Show the customer two states — Listening and Paused — not file sizes and sync counts

Open the app and you are buried. Every screen shows numbers — times, sizes, counts, percentages — and every screen buries them in a different menu. Nothing matches, nothing agrees, and none of it answers the only question a customer has: is it working?

A customer needs to see two states: Listening, and Paused. Nothing else. The numbers and the menus are your engineering's business, not the customer's screen.

Give us a Basic / Advanced switch. Basic is the default face: Listening or Paused, and your conversations, readable. Let Advanced keep the numbers, the sizes, and the menus for the people who want them.

Two facts from my own ticket #152131071:

• The same waiting pile is shown differently on screen after screen, while the newest finished conversation sits hours old.

• The device itself has no pause control anywhere in its settings. A customer cannot stop it recording, even into a backlog that is not moving.

The test I would set: a 60-year-old woman with memory loss opens this app to find what her friend said an hour ago. One job. If the app cannot do that job simply, the screens are showing the wrong things.

— Leonard Rafferty, paying customer, order #25222