Playing recording of transcript - incorrect recording
When I go to a transcript and try to play the audio from the web app. It does not always consistently play the audio that matches with the transcript.
The current transcript says there is a recording but when you play it, there is sound on the recording but no spoken words, so I am thinking it is linked to the wrong recording perhaps.
(I have not been able to play the audio on iOS and I don’t see the ability to play them on the macOS app either)
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Comments3
Aryan
Oct 1
Thanks the examples confirm a real audio/transcript alignment bug. Audio and transcript timestamps could drift, and synced audio could attach to the wrong conversation. Fixes have merged in #18995 and #19947.
Rollout is still staged, and existing mismatched recordings won’t be repaired automatically. We’ll update this after production verification.
Phillip Dudas
Apr 7
Just as another example.
There is a television show we were watching last night, I see it showing as 9:51 am, and when I go into it to play the recording, it is my meeting I had and the words do not match with the transcription.
I look at the listing that identifies itself as the meeting, but it plays the sound from the television show. It’s like they are reversed. And then there is the fact that the television show was watched yesterday evening.
Let me know if you need any specific info gleaned.
Phillip Dudas
Apr 7
Wondering if it is a time issue. There was a period of time where I was getting a red pop up message on my iOS omi app saying the time had drifted and was not correct.