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Plaud Note Pro issues in the Omi app

Bugs & ErrorsHigh PriorityiOS

Running into some issues with the Plaud Note Pro and the Omi app and wanted to flag it since you all announced the Note Pro as a supported device.

Here's what's going on. I picked up a Plaud Note Pro recently and paired it up, but in my Omi account it's actually showing as a "Plaud NotePin," not a Note Pro. So it looks like maybe the integration isn't recognizing the Note Pro yet and is defaulting to the NotePin profile.

On top of that, it syncs up fine but it's not picking up any sound when I record, and it keeps disconnecting from the app on me.

I've already gone through the usual stuff trying to get it working:

  1. Factory reset on the Plaud Note Pro

  2. Unpaired and re-paired it with the Omi app a few times

  3. Tried it on Plaud firmware 1.4, same problems

  4. Updated to firmware 1.5, same problems

S

ince the device pairs and connects okay, I'm thinking this is probably on the Omi side rather than a bad unit.

Posted by geometrygod ·
1 comment

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Comments1

  • Aryan

    Team•

    Oct 4

    Thanks for documenting this, and I’m sorry the connection appeared to work while recording produced no audio. You’ve already tried the relevant resets and firmware versions, so I won’t ask you to repeat them. Omi’s displayed “NotePin” model and “1.0.0” firmware are generic labels; they don’t confirm your device was correctly supported. We’re checking the Note Pro compatibility claim against the announcement you saw. Could you share a link or screenshot of that announcement, plus your Omi app version and iPhone model? Until we confirm working audio capture, please don’t rely on this connection for important recordings; recording with the Omi phone app is an alternative.

    If we resolve this to your satisfaction, we’d appreciate an honest rating on the App Store.