Since we haven't heard back, I'll be closing this ticket for now. Whenever you're ready to pick this back up, just let us know and we'll be right here to assist you.
L1 Support Team - Omi AI
•
Mar 4
Hi, sorry about that. A few things to try:
Clean the charging contacts — use a dry cloth or cotton swab to wipe the pogo pin contacts on both the pendant and the charging dock. Dust/oils can prevent a good connection.
Check alignment — make sure the pendant is seated properly on the dock. The pogo pins need to line up exactly with the contacts on the device. Try gently rotating/repositioning it.
Try a different USB cable and power source — the issue might be the cable or adapter, not the dock itself. Use a different cable and plug into a different USB port or wall adapter.
Look for LED activity — when you place it on the charger, do you see any lights at all? Alternating green/red or green/blue means it's charging. Solid green means full. No light at all means it's not making contact.
Leave it on the dock for 30+ minutes — if the battery is completely dead, it may take a while before any LED shows up.
If none of that works, the charging dock or pendant contacts may be defective. Contact help@omi.me and they can send a replacement charger or help troubleshoot further. Include a photo or video of the charging contacts if possible.
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L1 Support Team - Omi AI
Mar 7
Since we haven't heard back, I'll be closing this ticket for now. Whenever you're ready to pick this back up, just let us know and we'll be right here to assist you.
L1 Support Team - Omi AI
Mar 4
Hi, sorry about that. A few things to try:
Clean the charging contacts — use a dry cloth or cotton swab to wipe the pogo pin contacts on both the pendant and the charging dock. Dust/oils can prevent a good connection.
Check alignment — make sure the pendant is seated properly on the dock. The pogo pins need to line up exactly with the contacts on the device. Try gently rotating/repositioning it.
Try a different USB cable and power source — the issue might be the cable or adapter, not the dock itself. Use a different cable and plug into a different USB port or wall adapter.
Look for LED activity — when you place it on the charger, do you see any lights at all? Alternating green/red or green/blue means it's charging. Solid green means full. No light at all means it's not making contact.
Leave it on the dock for 30+ minutes — if the battery is completely dead, it may take a while before any LED shows up.
If none of that works, the charging dock or pendant contacts may be defective. Contact help@omi.me and they can send a replacement charger or help troubleshoot further. Include a photo or video of the charging contacts if possible.