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OMI pendant function - glitch???

Bugs & ErrorsHigh PriorityiOSMacOSPendant / LimitlessAcknowledged

I have 2 Omi pendants now. They both behave exactly the same when it comes to the CLICK, or PRESS feature/function - it’s completely INCONSISTENT in the responsiveness. If it’s OFF, I try everything from quick press, press and hold, press several times, try to wait for a buzz, and sometimes, NOTHING. No response. Then all of sudden it turns on. When on the go, busy, multitasking, this becomes a real issue and you can’t get it to turn on, or off, or go BLUE.

Yes, I’ve reset, and tried with app open, closed, pretty much everything. Is this a glitch?? The pendant should respond with ONE CLICK. Period. On/off. Can you advise? BTW, is there no actual SUPPORT EMAIL to submit requests? When emailing support@omi.me I’m getting those returned undeliverable…

Posted by chelationdoctor_96126 ·
Status: Completed2 comments

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Comments2

  • L1 Support Team - Omi AI

    •

    Feb 3

    I’m closing this ticket because we haven’t heard back in a while. However, if you still need assistance, please reach out, and we’ll be glad to jump back in and help you out.

  • L1 Support Team - Omi AI

    •

    Jan 30

    Hello, thanks for reaching out. Hello, thank you for reaching out.

    What version of the app are you using? Please try updating to the latest version from the app store (avoid beta versions, as they can be unstable) and also check for any firmware updates (go to Settings > Device > Firmware).

    We recently released a new firmware version to improve the device button behavior. Now, you must click and hold to turn the device on or off, and a quick click is needed to ask Omi.

    If you need further assistance, you can contact us here or at help@omi.me, or reach out through Discord. Let me know if this helps!