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Omi device not capturing anything anymore.

Bugs & ErrorsAndroidHigh PriorityPendant / Limitless

I wear it daily and sync to 2 different phones and it still isn't working. It will say listening while connected to one phone but nothing comes through. Keeps disconnecting from the other phone. Paid for the unlimited subscription but haven't gotten anything recorded in a week. Numerous meetings missed that we're vital and I shouldn't have to always have another recorder on.

Help please!

Posted by Enik Altrusian ·
Status: Completed2 comments

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Comments2

  • L1 Support Team - Omi AI

    •

    Mar 5

    Hi, I’m closing this ticket since we haven’t heard back from you. If you still need assistance, please reach out, and we’ll be glad to jump back in and help you out.

  • L1 Support Team - Omi AI

    •

    Mar 3

    Sounds really frustrating, especially missing important meetings. Let's get this sorted: Try this first:

    1. Long press the button (~3 sec) to power off the pendant (feel for vibration)

    2. Forget the device on BOTH phones: Phone Settings → Bluetooth → find Omi → Forget Device

    3. Open the Omi app on your primary phone only → re-pair the pendant

    Important: The CV1 can only maintain a stable connection with one phone at a time.

    Syncing to 2 phones will cause exactly what you're describing — constant disconnects, failed recordings, and "listening" status with no actual transcription coming through.

    The pendant keeps bouncing between both phones' Bluetooth connections. Pick one primary phone and use only that one. After re-pairing to one phone:

    1. Make sure the app has Unrestricted battery usage (Phone Settings → Apps → Omi → Battery → Unrestricted)

    2. Record a short test conversation and confirm transcription comes through

    3. Check for any pending stored recordings in the sync page — there may be offline audio from the past week that can still be recovered

    • If it still shows "listening" but nothing transcribes after pairing to one phone: → Check your internet connection (transcription needs internet) → Try signing out and back in (Gear icon → Profile → Sign Out → Sign back in) to refresh your auth token

    If none of that works, reach out to help@omi.me with your account email and mention the subscription — they can check your account status server-side.