Offline Sync stuck at 'Uploaded · processing on Omi' since November 11 (iOS, AIomi 1.0.591)

Since November 11, 2026, offline recordings have stopped completing sync in the AIomi iPhone app. Pending recordings remain at ‘Uploaded · processing on Omi’ and do not appear as completed conversations. The backlog is still present on November 15.

Environment

• App: AIomi 1.0.591 on iPhone

• Omi firmware: 3.0.21

• Device status: Connected

• Live transcription is configured to use Local Whisper on a Mac

• Time zone: Japan (UTC+9)

Offline Sync screen on November 15

• Waiting on Omi device: 5 minutes 5 seconds / 3.2 MB

• Waiting on this phone: 3 hours 10 minutes

• Transcribing on Omi: 27 seconds

• Audio files: 1,249

• Server jobs completed / total: 0 / 9

Actual behavior The uploaded recordings stay in processing and the server-job completion count remains at zero. Offline Sync has not cleared the backlog accumulated since November 11.

Expected behavior Uploaded recordings should finish processing and appear as conversations, or show a clear, actionable error and a safe recovery option.

Please investigate why offline processing is not completing and advise how to recover the pending recordings without losing source audio or creating duplicate conversations. Job IDs, diagnostic logs, audio, and transcript contents are intentionally omitted from this public report.