I’m closing this ticket because we haven’t heard back in a while. However, if you still need assistance, please reach out, and we’ll be glad to jump back in and help you out.
L1 Support Team - Omi AI
•
Feb 22
Hello, can you try this?
Charge it — place on charger until LED shows solid green.
Turn on Bluetooth on your phone + enable Location (Android needs this for BLE).
Open the Omi app → tap "Connect" — don't pair from phone's Bluetooth settings, only through the app.
LED should be red (disconnected, searching) → once it pairs, it turns blue. If it won't show up: hold the button 10s to reboot, then try again.
Still stuck? Toggle Bluetooth off/on, force-close the Omi app, and retry.
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Comments2
L1 Support Team - Omi AI
Feb 24
I’m closing this ticket because we haven’t heard back in a while. However, if you still need assistance, please reach out, and we’ll be glad to jump back in and help you out.
L1 Support Team - Omi AI
Feb 22
Hello, can you try this?
Charge it — place on charger until LED shows solid green.
Turn on Bluetooth on your phone + enable Location (Android needs this for BLE).
Open the Omi app → tap "Connect" — don't pair from phone's Bluetooth settings, only through the app.
LED should be red (disconnected, searching) → once it pairs, it turns blue. If it won't show up: hold the button 10s to reboot, then try again.
Still stuck? Toggle Bluetooth off/on, force-close the Omi app, and retry.
What color is the LED right now?