please contact us at help@omi.me. Include evidence, such as videos, to help us analyze the issue and provide a replacement.
Nathan Sudds
•
Oct 23, 2025
@Benjamin Dhont sorry you are having this issue! Has your device ever connected to the app or is this your first time connecting it?
Benjamin Dhont
•
Oct 24, 2025
No it is connected from July 2025. But sundelay now are light red it won't schut off and the app said it is not connected. I wil try now the omi not to recharging then i think i go to recharging the omi maby it wil be working again an try to connect again.
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L1 Support Team - Omi AI
Feb 24
please contact us at help@omi.me. Include evidence, such as videos, to help us analyze the issue and provide a replacement.
Nathan Sudds
Oct 23, 2025
@Benjamin Dhont sorry you are having this issue! Has your device ever connected to the app or is this your first time connecting it?
Benjamin Dhont
Oct 24, 2025
No it is connected from July 2025. But sundelay now are light red it won't schut off and the app said it is not connected. I wil try now the omi not to recharging then i think i go to recharging the omi maby it wil be working again an try to connect again.
Dank bij voorbaat
Met vriendelijke groeten
Benjamin Dhont 😀