My new pendent device worked for a few hours and now it doesn't record or pick up audio despite being connected. If I disconnected and use the app on my phone the transcription works. Otherwise when the device is connected it looks to sometime be recording but the sound when turned up is dead silent with no audio captured. The blue light is on and the app says it's listening but it's not capturing anything. .
Can you reset your device? Resetting may fix this. To reboot your Omi device, place it on the charger while holding down the button. Hold the button, keep holding and place it on the charger, keep holding for 10 seconds, then release.
After that, try rebooting your phone, turning Bluetooth off/on, and reconnecting your device to the app.
If it doesn’t resolve the issue, it may be a defective device. While rare, this can happen. In that case, please reach out to help@omi.me and share screenshots and videos demonstrating the issue so our team can investigate and provide a replacement if applicable.
Log in to comment and vote
Comments1
L1 Support Team - Omi AI
Jan 29
Hello, sorry about that, this is unexpected.
Can you reset your device? Resetting may fix this. To reboot your Omi device, place it on the charger while holding down the button. Hold the button, keep holding and place it on the charger, keep holding for 10 seconds, then release.
After that, try rebooting your phone, turning Bluetooth off/on, and reconnecting your device to the app.
If it doesn’t resolve the issue, it may be a defective device. While rare, this can happen. In that case, please reach out to help@omi.me and share screenshots and videos demonstrating the issue so our team can investigate and provide a replacement if applicable.