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Lost Audio Sync

Bugs & ErrorsiOSOmi DevKit 2

Hi - yesterday I had my device on me during an imp meeting but my phone restarted. I had assumed the SD card would store the conversation even if the app was not on. That did not happen. Can you help me understand if that is a setting issue or a bug. I’ve processed all stored audio and the meeting is missing.

Posted by Shaje Ganny ·
Status: Completed1 comment

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Comments1

  • L1 Support Team - Omi AI

    •

    Feb 24

    The Omi CV1 has built-in internal storage so when it loses Bluetooth connection to your phone, it should automatically save audio locally on the device. Here's what to check:

    1. Look for unsynced recordings: Open the Omi app → tap the sync icon or check for a banner showing pending recordings. The app should detect audio stored on the device and offer to transfer it via Bluetooth or Wi-Fi.

    1. Check stored recordings: Gear icon → Device Settings → look for "Stored Recordings" or an offline sync section. It will show recordings saved to internal flash or SD card that haven't been transferred yet.

    1. Force a sync: Make sure your pendant is connected (blue LED), then open the sync page — it should pull any stored audio from the device.

    1. Was the device on during the meeting? If the LED was showing any color (red = disconnected but on), it should have been recording to local storage. If it was completely off (no light), it wasn't recording at all.

    If the device was on during the meeting but the audio isn't showing up in stored recordings, that's a bug — the offline storage should have captured it regardless of your phone restarting. Let us know what you find and we can escalate from there.