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Dual tech issues with Omi pendant

Bugs & ErrorsiOSOmi CV1 DevicePendant / LimitlessAcknowledged

I’ve got two tech issues I need resolved. Below are the text blocks Omi suggested I send to tech support:

Issue 1:

Device shows as connected.

Audio recordings are saving locally and to cloud.

Threshold is set to 1 minute.

“Show conversations less than this threshold” is turned ON.

I’m doing 20–30s tests that trigger the pendant buzz + app notification + chat,

but no corresponding conversations appear in the Conversations tab at all.

This happens consistently even after force‑quit and reinstall.

Issue 2:

The device auto‑stops recording after ~15 seconds every single time, even when I’m talking continuously.

The second buzz always comes at ~15s, not when I pause.

I’ve tried restarting the app, Bluetooth, and resetting/reconnecting the device, but it cannot record anything longer than ~15 seconds.

This is using iOS app and Omi pendant.

Posted by Gary Sumner ·
Status: Completed1 comment

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Comments1

  • L1 Support Team - Omi AI

    •

    Feb 22

    Hello,

    Issue 1 (conversations not appearing):
    Make sure to toggle the SHOW DISCARDED CONVERSATIONS on, they may have been discarded for being too short or not relevant.

    Your tests are 20–30 seconds but your threshold is set to 1 minute. Even with "show conversations less than threshold" ON, the conversation might still get discarded by the AI if it judges the content too trivial (short greetings, test phrases, etc.). Also, very short recordings may not generate enough transcript to trigger conversation creation.

    Try a 2+ minute real conversation and see if it appears.

    Issue 2 (auto-stops at ~15 seconds): This sounds like a Bluetooth audio streaming issue, not a recording timeout. The pendant streams audio over BLE — if packets drop or the connection is flaky, the app thinks the session ended. Try:

    1. Keep your phone within 1–2 feet of the pendant during a test

    2. Restart both the pendant (hold button 10s) and the Omi app

    3. Disable battery optimization for the Omi app in iOS settings (Settings → Omi → Background App Refresh ON)

    4. Check for firmware update in the app

    If it still cuts at ~15s every time, it's likely a hardware/firmware issue — email help@omi.me with your device serial + iOS version.