Cloud transcription frozen: 475 recordings stuck untranscribed; on-device transcription unusable

I'm using AIomi (the Japanese Makuake edition of Omi) on Android, Plus plan (1,500 min/month).

Cloud transcription/processing has been stuck:

- The last conversation created before the stall was Oct 29, 17:36 JST. No conversations were created for Oct 30 or Oct 31.

- The app showed "1,500 min, 329 min used" and "Processing pending recordings..." for days, with minutes being consumed but no conversations produced.

- Some short fragment conversations appeared on Nov 1, but the backlog is not clearing: 475 recordings still remain untranscribed, and the Oct 30-31 recordings still have no conversations.

On-device transcription:

- I tried on-device transcription on my phone on Nov 1 (Whisper tiny model, Japanese). The results were poor and not usable as transcripts.

Requests:

1. Please check and fix the stuck processing queue, and process the pending recordings.

2. Data deletion: if it is possible to completely delete my data stored on Omi's servers, I would like to request that as well. Please let me know the procedure.