Bug with syncing
It happened a few times where I have a large recording, maybe one hour and 20 minutes which tries to sync from device to the phone but then when I background the Omi app on the phone and come back, the big recording is missing and it has never processed. It’s like it’s been deleted from the device
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Comments2
Aryan
Nov 6
@David Keane, we’ve released safeguards for recordings interrupted while Omi is in the background. We also asked for your app and firmware versions and the recording details, but we haven’t heard back for over a week, so we’re closing this post for now.
If this happens again, or you still need us to check the older recording, reply with your current Omi app and firmware versions, the recording’s approximate date and time, and a screenshot of the Sync screen. We’ll reopen the post. Please don’t reset the pendant, delete the app, or clear recordings.
Aryan
Oct 3
@David Keane , I’m sorry losing an 80-minute recording during sync is serious. We’ve flagged your report, but we don’t yet know whether the audio is still on the pendant, phone, or server. Please don’t reset the pendant or delete the app for now. Could you share your app and firmware versions, the recording’s approximate date/time, and what the Sync screen shows afterward? Please send account details privately to support.