Bluetooth Connection issues

I just got my device today and was super excited to start using it, but it just won’t connect well to my phone. Signal remains weak even when the device is literally an inch from my phone. I’ve disconnected all my other bluetooth devices, tried restarts of the Omi and my phone and nothing seems to be working.

Transcriptions are being picked up sometimes but I’ve got like 8 of them stuck with transcribing and they don’t seem to complete.

I uploaded the JSON details but I’d like some support please. This isn’t at ALL what I was looking for and its totally unusable like this.

I’m using this with a Samsung ZFold 8 Ultra.