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Billing Error

Bugs & ErrorsHigh Priority

I can’t update my firmware. When I ask why on the Discord app, Vector said this:

“API provider returned a billing error — your API key has run out of credits or has an insufficient balance. Check your provider's billing dashboard and top up or switch to a different API key.”

When I looked at my Anthropic account, I have plenty of credits available. How can I fix this?

Posted by Michael Hyatt ·
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Comments1

  • Aryan

    Team•

    Oct 4

    Hi @Michael Hyatt, sorry the update is failing. The billing message came from Vector’s Discord reply; it doesn’t tell us why the firmware update failed. You don’t need to add Anthropic credits to troubleshoot the firmware update.

    In the Omi app, what happens when you tap Update Firmware: does it fail to start, stop at a percentage, show an error, or say it succeeded but still show the old version? Please share a screenshot of that screen, your device model, the firmware version currently shown, your Omi app version, and your phone model/OS. Please don’t post any API keys. With those details, we can identify the update failure and track the right fix.