Audio available but “no transcription available” + reprocess fails (new account on Pro trial)

Hi,

I have a new account and I’m currently on the Omi Pro trial.

Issue:

• The audio of the recording is available and plays fine.

• On the transcription tab it shows “no transcription available”.

• Generating the summary or pressing Reprocess fails.

• Transcription provider is set to “Omi”.

Additional details:

• The device was listening (showed “Listening now”).

• Live notes were not updating and the app suggested checking the transcription.

• New account / Pro trial (shouldn’t have minute limits).

Could you please check and force a reprocess of the transcription for this recording from the backend?

Note: I have also tried with other transcription options, same result.

Thanks.