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Apple Watch recording lost after 11 hours 6 minutes

Bugs & ErrorsiOSHigh Priority

I recorded continuously using the Omi Apple Watch app for approximately 11 hours and 6 minutes. I stopped the recording normally after the Watch had been recording throughout the day.

However, the recording did not appear in the Omi iPhone app. Only a few minutes of activity appear to have reached Omi.

In Offline Sync, the iPhone shows:

  • All recordings synced

  • Pending: 0

  • Failed: 0

  • Synced: 0

Store Audio on Phone was ON and Store Audio on Cloud was ON.

I have NOT deleted or reinstalled the Omi app and I have NOT reset the Apple Watch.

Please tell me whether the 11-hour recording may still exist locally on the Apple Watch, in an app cache/container, or on Omi’s servers, and whether there is any way to force synchronization or recover the original audio. Please do not suggest reinstalling/resetting until recovery possibilities have been checked.

I can provide my Omi User ID privately if needed.

Posted by samanthaleon339 ·
Status: Needs Clarification2 comments

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Comments2

  • Aryan

    Team•

    Oct 18

    The related iPhone memory fix #21072 is already released. Additional Watch recording/recovery protections in #22059 pass build and CI checks, but still need physical Watch testing, merging, backend deployment, and an iPhone/Watch app release.

    Once released, please update both apps and verify recording duration, sync and playback. Your original 11-hour recording’s recovery remains unconfirmed. Keep both apps installed and devices paired, and share your User ID and recording date/time privately with support for recovery checks.

  • Aryan

    Team•

    Oct 3

    I’m sorry losing an 11-hour recording is serious. We’ve opened an investigation. The Watch app streams audio in chunks rather than saving one complete recording file; some chunks may still be queued, and the iPhone’s “0 pending” count does not rule that out. We can’t confirm recovery or offer a reliable force-sync step yet. Please keep both apps installed and the devices paired; don’t reset or clear storage. Send your Omi User ID privately, along with the recording date/time and your app and watchOS versions, so we can check transfer diagnostics and server records.