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App completely unusable after update – third time in 3 months

Bugs & ErrorsHigh Priority

Hi Omi Support Team,

I’m reaching out because my Omi app is completely broken again after the latest update. This is the third time this has happened in the last three months — every time there’s an update, the app stops working entirely.

Current issue:

• The app is fully blocked and unusable after the latest update

• I cannot do anything in the app

• Previous support interactions have not resolved the underlying problem

I use Omi as a core part of my daily workflow (connected via MCP to Claude). When it breaks, my entire system breaks with it.

I understand that updates can cause issues, but a pattern of three outages in three months after updates is not acceptable for a tool I rely on professionally. I need this fixed — and I need a permanent solution, not just a temporary fix.

Please escalate this as a recurring bug.

Best regards,

Alex Hurschler

Posted by Alex Hurschler (Swiss Profiler) ·
4 comments

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Comments4

  • Aryan

    Team•

    Oct 4

    @Alex Hurschler (Swiss Profiler), I’m sorry we left your follow-up unanswered, especially after you’d already reset, reinstalled, and re-paired everything. I’ve logged the recurring failure for engineering in #20615. We won’t ask you to repeat those steps.

    Is the pendant still unable to record? A Support teammate needs to review your previous case and replacement request privately. Please don’t post your order details here; Support can review them through your existing case or at help@omi.me. We can’t yet confirm whether the cause is the update or the device, or promise a replacement before that review.

    If we resolve this and earn back your trust, we’d appreciate an honest App Store rating.

  • Alex Hurschler (Swiss Profiler)

    •

    May 26

    Hi Mohammed,

    It has now been almost two weeks since I submitted this issue, and five days since I provided the detailed description you requested. I have not received any further response.

    I am following up because I have become aware that another user in the same situation — same symptoms, same update-triggered failure — has already received a replacement device from Omi support.

    This confirms what I stated from the beginning: this is a hardware-software compatibility issue introduced by a recent update, not a user error or isolated defect. My device is in the same condition as that user's device.

    I am requesting the same resolution: a replacement device.

    For context:

    • My original ticket is marked "In Review" with tag "High Priority"

    • I have been without a functioning device for almost two weeks

    • All standard troubleshooting steps have been completed with no effect

    • I rely on Omi daily as a core part of my professional workflow via MCP

    Please confirm the replacement process and next steps.

    Best regards, Alex Hurschler

  • Mohammed Mohsin

    Team•

    May 21

    Hi @Alex Hurschler (Swiss Profiler)

    Could you please share what you mean by the app being unusable? What exactly isn’t working for you?

    Additional details and/or screenshots would help us better understand the issue and assist you more effectively.

    • Alex Hurschler (Swiss Profiler)

      •

      May 21

      Hi Mohammed,

      Thanks for reaching out. Here’s a precise description of what’s happening:

      The Omi device connects via Bluetooth to my iPhone — that part works. But after the latest update, the device is completely non-functional:

      • The device blinks continuously when charging

      • It does not record anything

      • It is completely unresponsive — no recording, no functionality whatsoever

      I have already completed all standard troubleshooting steps:

      • Full reset of the device

      • Deleted and reinstalled the app

      • Re-paired the device via Bluetooth

      • Restarted iPhone

      None of this resolved the issue.

      The root cause is not hardware. The pattern makes this clear: this is the third time in three months that a software update has caused my device to stop working entirely. After each previous update, the same failure occurred. This is a recurring software bug introduced with updates — not a device defect on my end.

      I need a permanent fix at the software level, not another round of troubleshooting steps.

      I use Omi as a core part of my daily workflow (connected via MCP to Claude). Every day this is broken costs me real productivity.

      Please escalate this as a confirmed recurring bug.

      Best regards,

      Alex Hurschler