2nd Omi broken within 3 months need replacement ASAP
Good morning, I'm reaching out because I am on my second Omi device. The replacement device that was sent stopped charging like the first device. Also the face plate came loose. I saw how it was assembled and was able to put it back on however it's loose and won't stay fixed. I'm guessing the adhesive may have failed. Outside of the hardware failures I do believe this device is quite fascinating and helpful, are there other types of devices to try? I'd like to discuss more about this as well if you would please reach out in regards to both matters I would appreciate it. Thank you
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Comments1
Aryan
Oct 4
I’m sorry your replacement has failed too. The photo shows the faceplate off, so please stop charging or wearing this unit as a precaution, and don’t try to glue it back. We’ve logged the hardware problem, but your replacement request needs a private order review. Please send your original order number and previous replacement reference to help@omi.me, mentioning this Featurebase post and its photo. Please also say whether you’d like to discuss other compatible devices. We can’t promise a replacement date before the team reviews the case.
Only once this is resolved, if Omi has earned it, we’d welcome an honest rating on the App Store or Google Play.