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17 hours of recorded time not downloading

Bugs & ErrorsHigh PriorityiOS

My Omi wearable isn’t downloading the recordings from the device. It has been doing this for a couple of weeks now. I have 17 hours of data that doesn’t seem to transfer. I keep just trying to clear it from the app and it won’t. Please advise. Thanks!

Posted by Brian Witte ·
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Comments1

  • Aryan

    Team•

    Oct 4

    Hi @Brian Witte , I’m sorry 17 hours of recordings stuck on the wearable is serious. Please don’t clear or delete the recordings, reset the wearable, or reinstall Omi while they may be the only copies.

    Could you send a screenshot of Settings → Offline Sync, including any pending/failed counts or error? Please also tell us your wearable model, Omi app and firmware versions, and whether any of those recordings appear in Conversations. That will help us determine whether transfer from the wearable has started or whether it’s stuck at a later step. We’ve logged this for investigation and don’t want to suggest a destructive step before checking recovery options.

    Once this is resolved, if we’ve earned it, we’d appreciate an honest rating on the App Store or Google Play.